Help Desk Analyst 3

Job Title: Help Desk Analyst 3

Location:
Duration: Consulting - 12 months
Pay Range: $/hr $/hr (W2)
Job ID: 367337

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Help Desk Analyst 3 to join our dynamic team. The ideal candidate will have strong experience in enterprise help desk support, incident management, and end-user troubleshooting and a proven ability to resolve complex technical issues efficiently and improve customer satisfaction.

Responsibilities:

• Provide tier 2/3 support for hardware, software, and network issues.
• Manage incidents and service requests using ITSM tools.
• Document troubleshooting steps and create knowledge base articles.
• Collaborate with cross-functional teams to escalate and resolve issues.

Required Skills & Qualifications:

• Proficiency with Windows and macOS, Microsoft 365, and common enterprise applications.
• Strong analytical and problem-solving skills with customer focus.
• Clear communication skills and effective teamwork.
• 5+ years of help desk or technical support experience.

Preferred Skills:

• Experience with ITIL practices and ServiceNow or similar ITSM platforms.
• Familiarity with Active Directory, VPNs, and mobile device management.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume or contact:
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